I remeber you saying you had designed a webpage for one of your old companies helpdesk that had and online KB and call tracking and what not. I have just been given the job of doing something similar and was wondering what advice you may have for me. Any general ideas would be great, finally I have a real project so I can actually learn some stuff. Don't need you you to hold my hand through just point me in the right direction!
I guess the first thing I am starting on is a searchable knowledge base. I have a bunch of KB artilces in .pdf format that Ill probably link to.
Sorry to overwhem you! It is only for internal usage. I'm just working on the KB part of it now. I have a buch of KB articles in .pdf format, so I was thinking I would just create a table that has the kb #, a link to the .pdf, a summary of the kb, and some keywords. Then I could allow them to search by kb#, or search for keywords in the last two fields. Then display a results page with links to the actual .pdf files? Sounds simple enough?
That's one thing I've been meaning to look into. I thought there was a quick tool (perl or C-based) that converted a pdf to plain text, but I can't find it right now.. I currently use the catdoc tools to convert word/excel files to text which are then imported into mysql for searching via mnogo search. (mnogo actually does all the hard work.. I just tell it to shell out to catdoc)
.. i don't know. i haven't worked with PDFs. 
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