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I wouldn't think you'd need to restart the machine, unless you want to compile and run a new kernel. How long has this specific config been running? First day, only 8 hours? Or has this machine been up and running for awhile? It's a custom machine that has been tested and 'burned in' prior to installation at the host?
Best bet, since you have to rely on doing things remotely, is start taking a look at whats running and how much memory you're taking up. What is the most intensive app on the system? What percentage of all applications are being utilized? What do the logs say around the time of the crash? Anything specifically happening at that time?
Barring software / system software problems, you'll need to take a look at the hardware; CPU(s) may be running too hot due to lack of cooling, memory is not seated properly, etc.
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