need idea's for a script please

[Jay1025]

Hello,

I run a helpdesk chat site for work. It's html based and the main page is an html file that shows who's in the mainframe support room, who's in the email support room, etc.

I have 2 forum admins who, while answering phones jump around from room to room helping out. All of the chatters names show up on the main html page in the same color text. So the main page is always changing with different people in different rooms.

My objective is to have the 2 forum admins names show up in a different color, regardless of what room they are in. Something tells me this would have to be done via a cgi script but I have no conceptual clue how to do this, how to code it etc.

Could someone explain in theory how to do this?

thanks

[sde]

well chat sites really can't work without some kind of server-side technology, so what besides html and javascript is powering this helpdesk?

[Jay1025]

thats it.

It's not a full blown help desk package. It's just an html chat page that is being used to sort of help users with basic questions in a realtime fashion. It pretty much meshes with apache in a freebsd environment.

[idx]

Any demo to look at? It's hard to give advice without knowing what the structure is and how the users are identified.

-r