When good software goes bad

[CaN Opener]

Of the estimated 8 million computer users who seek technical support from software manufacturers every year, about a third never get the help they need, according to a survey in the latest issue of Consumer Reports magazine.

The March survey of 10,000 computer users found widespread dissatisfaction with the level of service offered by U.S. software manufacturers. Quality has been the victim as companies cut corners to cut costs. As a result, the magazine put software tech support among the lower-ranked services that it's rated in the last 10 years -- slightly worse than the customer support offered by cell phone carriers and just a little better than that provided by cable TV companies.

Official Story Here

[Valmont]

This is exactly the reason I switched from commercial job to government job.
We needed to promise rosegardens but try our best not to deliver. It was policy. My (ex-)manager told me so.

[Hrqls]

at least you were on the good side of the deal ... (the promising side) ... or salesmen and managers are the ones promising .. we are the ones swearing (and sweating) to get everything as they promised ... and if the troubles get too tough .. then the claim to know nothing and direct the customer towards some more knowledgable person (thats us!)

but hey .. we are never bored .. and have the opportunity to solve riddles and puzzles every day .. and get paid for it