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I know that people can always go elsewhere for cheaper hosts. But I also know that there are people who don't want to have to manage everything about their site, or want a more personal service. Those are the type of people that I host. Sure I can get random signups, but most of mine are me going out and talking to people, catering to their needs. If they want cheap hosting, they can pick whoever they want.
And I'll be happy to answer any questions you have about Surpass (or Host Gator). I'm leaving for Texas tomorrow morning... so if your questions don't get answered here, just post them on the Surpass forums, many people will be glad to help.
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