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It's a terrible questionair because some questions are repeated in a similar way and the real issues with free mail systems are not asked about either. Some questions are also realy hard to answer by the majority of users since they are more server/system related then what the visitor actualy sees/understands.
I understand you would be a student doing this for school and future customer support but an investigation would have made more sense to me.
I filled it all in though.
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