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Odoggy5 · 08-18-2005, 02:31 PM

SDE(or anybody),

I remeber you saying you had designed a webpage for one of your old companies helpdesk that had and online KB and call tracking and what not. I have just been given the job of doing something similar and was wondering what advice you may have for me. Any general ideas would be great, finally I have a real project so I can actually learn some stuff. Don't need you you to hold my hand through just point me in the right direction!

I guess the first thing I am starting on is a searchable knowledge base. I have a bunch of KB artilces in .pdf format that Ill probably link to.

Thanks in advance!

08-18-2005, 02:31 PM	#1 (permalink)
Odoggy5 Registered User Join Date: Aug 2003 Location: SF Posts: 45	online knowledge base SDE(or anybody), I remeber you saying you had designed a webpage for one of your old companies helpdesk that had and online KB and call tracking and what not. I have just been given the job of doing something similar and was wondering what advice you may have for me. Any general ideas would be great, finally I have a real project so I can actually learn some stuff. Don't need you you to hold my hand through just point me in the right direction! I guess the first thing I am starting on is a searchable knowledge base. I have a bunch of KB artilces in .pdf format that Ill probably link to. Thanks in advance!